A Higher State of Care with St. Peter's Health
About the Customer
St. Peter's Health services include a bed acute care hospital, physician clinics, a cancer treatment center, a behavioral health unit, urgent care clinics, home health and hospice care, a dialysis center, ambulance services and more. CredentialStream was their solution that enabled St. Peter's Health to manage the complete provider lifecycle and automate functions such as privileging, enrollment, and workforce validation.
Overview
Patients are the center of everything at St. Peter'sHealth. The organization's services include a 99-bed acute care hospital, physician clinics, a cancertreatment center, a 24-bed behavioral health unit,urgent care clinics, home health and hospice care, adialysis center, ambulance services and more, leadingthe charge in caring for an estimated 97,000 residentsfrom a surrounding five-county area.
With a vision to be the gold standard for healthcare in MT by 2025, St. Peter's Healthneeded a credentialing and privileging solution that could help them continue to expandcoverage to meet the developing needs of their growing community.
Key Challenges
Growth—New location equaled a surge in new specialists
With a new clinic opening, St. Peter's Health needed a sophisticated solution to allowthem to bring in new providers to meet patient needs without delay.
Administrative Fatigue—Onboarding many new physicians
As community needs evolve, St. Peter's Health was looking for a way to onboardnew types of specialists without the added time of having to research privilegingrequirements for each specialty.
System Limitations—Current system had constrained functionality
St. Peter's Health had a legacy system that functioned more as a storage space than atool to simplify credentialing and privileging.
Solution Selection Process
When St Peter's Health learned that Midas was preparing to sunset their Seeker product,the organization set out to replace it with an all-inclusive solution that enabled themto manage the complete provider lifecycle. St. Peter's Health wanted all provider datato be stored in a single location and the ability to automate additional functions suchas privileging, enrollment and workforce validation. They also wanted to fast trackimplementation to gain immediate access to a slew of cutting-edge technology, whileretaining the option to add more products and functionality later. They were so impressedwith HealthStream's integratedproducts, they didn't stop withpurchasing just CredentialStream,which includes everything neededto request, gather, and validateproviders - they also addedPrivilege and Referring ProviderValidation to their toolset.
"As our community grows, we needto expand our services to meet newneeds. HealthStream's Privilegingcontent has been essential inhelping us rapidly onboard newspecialists. We no longer have torely on updating outdated formsor creating new ones. All theprivileging content we need is there."
Hadley Stanfel, Medical Staff Services Officer
Results
Enhanced Reporting Capabilities
St. Peter's Medical Staff Service team can now build their own reports without having torequest data and/or support from other departments. Whether they need a list of provideremail addresses, a list of provider home addresses, or any other type of list, they havedata and reporting capabilities at their fingertips.
Expirables Tracking
With automated expirables tracking, St. Peters can now work more closely with providersto stay ahead of renewals and updates. There's no more chasing documentation "after thefact" - a win for both providers and the Medical Staff Service team.
Streamlined Privileging
VerityStream's library of continuously updated, best-practice, evidence-based, specialty-specific privilege forms eliminates the need to conduct time-consuming research andmanually update forms.
Accelerated Application Processing & Improved Provider Satisfaction
With the ability to turn applications around more quickly, providers can get to work doingwhat they do best—delivering patient care.
Looking Ahead
The organization's growth will continue to play a central role in their adoption ofCredentialStream. In the future, St Peter's Health plans to: