Connected healthcare policy management, smarter compliance

Set your team free from exhausting manual policy updates. Save time, optimize resources, and remain audit-ready with centralized policy management software built around the way you work.

Smart policy management system—audit ready

No bottlenecks. No blind spots. Just a seamless workflow that keeps your policies in-motion and on-track.

From template to policy in 60 seconds

Streamline new policy creation with expert created templates from HealthStream’s sample library. Includes 800+ ready-to-use templates across 6 care settings from Joint Commission Resources.

What customers are saying

Who uses Policy Manager?

All healthcare professionals involved in policies and procedures.

Compliance

Inform and manage compliance-specific policies

IT Professionals

Maintain HIPAA compliance and proper IT disaster planning

Human Resources

Develop and maintain organizational policies

Operations

Provide org-wide standardization and communication

"84% time reduction for annual audit requests from each facility. Before Policy Manager, Juniper Communities' audit process took approximately 50 hours every year. Now, this process takes 8 hours per year."

Kathryn Bainbridge

Regional Director of Operations

We’re here every step of the way

Our goal is to provide an unparalleled experience for our customers. From dedicated onboarding teams to ongoing support and product updates, we’re committed to your success.

Customer Support

Need assistance? HealthStream’s friendly support team is here to provide quick solutions by calling 800-521-0574 or email customer.service@healthstream.com from 7 a.m. – 7 p.m. CST (holidays excluded). We’ll ensure your questions are answered and challenges resolved effectively.

HealthStream User Groups (HUGs)

Join quarterly HealthStream User Groups (HUGs) to connect with peers, share valuable insights, and discover best practices. Collaborate with other users to enhance your experience and get the most out of HealthStream's solutions.

HealthStream Community

Discover the HealthStream Community, where users come together to connect, collaborate, and share knowledge. Unlock professional growth and maximize your HealthStream experience through shared learning and meaningful connections.

Monthly Notifications

Stay ahead with HealthStream by opting in to our monthly product updates. Be the first to know about new features, improvements, and tools designed to enhance your experience.

Success Management

Experience personalized support with HealthStream's Success Management, where our team partners with you to achieve your goals and unlock the full value of your solutions.

WEBINAR

What real Policy Manager users want you to know

Ridgeview Behavioral Health and Juniper Communities share their stories including the challenges they faced and how Policy Manager helped them automate workflows and give time back to what truly matters—patient care.

Policy Manager—powered by hStream

Bring it all together with seamless access to the largest healthcare content marketplace, exclusive applications, specialized tools, and significant subscriber discounts.

Frequently Asked Questions

How long does it take to onboard with Policy Manager?

The onboarding timeline for HealthStream Policy Manager can vary based on a few key factors, including your chosen authentication method, the number of users requiring training, the volume of policies to be imported, and the availability of your internal team. While every organization is different, we generally recommend planning for a 30-day implementation window, with the understanding that timelines may vary depending on your specific needs.

Do you provide out-of-the-box workflows?

Yes, HealthStream Policy Manager provides easy-to-use workflows to help your team move policies from draft to publish and all the steps in between. Our system is designed to make sure the right people see and approve relevant policies based on their role.

Our organization is small. Do you work with small organizations?

Yes! Our customers vary in size significantly, in terms of number of locations, number of FTEs, years in business, and more.

Do you integrate with Microsoft Word?

Yes, HealthStream Policy Manager integrates directly with Microsoft Word, Excel and Powerpoint. This integration allows your team to view and edit policies right in the Policy Manager application.

What is the next step to learning more about Policy Manager?

Complete the form at the bottom of this page and you’ll hear from someone on the HealthStream team within a few days to discuss our policy management system. If it feels like the right fit, we’ll schedule an introduction call where we’ll learn more about your needs and your organization’s goals.

Get access to additional insights & resources

Blogs

Why Cybersecurity Training and Policy Management Are Essential for Protecting Healthcare Data

Don’t leave your healthcare security to chance. Protect your organization through comprehensive cybersecurity training and robust policy management. Explore our tools and resources to learn actionable strategies for improving your security posture.\n\nWant tailored guidance? Contact us to explore how we can help safeguard your healthcare operations as part of a complete security solution. Together, we’ll create a secure environment that prioritizes patient safety and organizational success.

Webinars

2025 Trends in Quality & Compliance

Join us for this webinar, where you'll gain invaluable insights from 350+ healthcare leaders.

Blogs

From Risk to Resilience: The Power of Digital Policy Management in Healthcare

In the highly regulated world of healthcare, effective policy management is critical to ensuring compliance, reducing risk, and maintaining patient safety. Yet, many hospitals and healthcare organizations still rely on outdated methods for managing policies—at their peril. Using outdated systems can make it challenging to track updates, enforce consistency, and ensure staff always have access to the most current versions. Audits and accreditation reviews can become unnecessarily complex and time-consuming.

Webinars

Customer Story Panel: Policy Manager Was a Game Changer

Join Kathryn Bainbridge, Executive Director of Juniper Communities and Kim Brennan, Executive Assistant at Ridgeview Behavioral Health as they share their stories including the challenges they faced and how Policy Manager helped them automate workflows and give time back to what truly matters – patient care.

Customer Stories

Easy, intuitive Policy Manager is a game changer for audit process

Juniper Communities, a leader in quality, value, and innovation in long-term care, owns and operates communities in New Jersey, Pennsylvania, Texas, Colorado, and Delaware that empower residents to live their “third act” to its fullest.

Customer Stories

Ridgeview creates a review process that’s right on schedule with Policy Manager

Ridgeview is a not-for-profit community mental health organization providing mental health care and treatment for adults, children, and families in Anderson, Campbell, Morgan, Roane, Fentress, Pickett, Union, and Scott counties in Tennessee. It was founded in 1957 and operates with a 22-bed inpatient hospital and numerous outpatient clinics serving East Tennessee.

Blogs

Three Strategies for Mastering Interoperability with Procedure and Policy Management Systems

By adopting healthcare document management systems, organizations can enhance their interoperability, ensuring smoother operations, and better regulatory compliance. These strategies not only contribute to a more efficient workplace but also contribute to an environment of accountability and transparency while reducing risk and improving employee confidence.

Customer Stories

Customization & control make a difference with Policy Manager

As a Joint Commission-accredited, dual diagnosis adult substance abuse treatment program, Bridges of Hope provides a comprehensive and integrated approach to address substance use and mental health disorders.

Blogs

Healthcare Policy Management: Automation Solutions

Automating policy management is the best way to achieve compliance and ensure that your staff have access to the very latest regulations. HealthStream’s Policy Manager helps you put the most current policies and procedures in the hands of your organization’s frontline staff. It can save hundreds of hours per year for the average healthcare organization and provides the kind of reporting that can make visits from regulators and accrediting bodies more efficient.

Customer Stories

Policy Manager transforms facility’s documentation workflow

High Point Treatment Center is a substance abuse and mental health provider of care with 11 inpatient and outpatient locations.

A policy system designed to be secure, reliable, controlled

Smart document management means more than having documents stored somewhere—it means:


  • Staying informed and proactively tracking every policy update
  • Easy access to the right document when you need it most
  • Total visibility with real-time notifications

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