Providing education resources for prompt care readiness
From overcrowding to vague scope of care guidelines, the issues facing urgent care and emergency clinics almost always end up impacting patients. Healthcare leaders are wrestling with ways to reduce hospital admissions, address staffing attrition and integrate technology. HealthStream offers a number of solutions to increase staff retention, mitigate risk and improve patient care in urgent care and emergency services settings.
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Mitigating risk & increasing preparedness for urgent care
The rise of cost-conscious, healthcare consumerism, as well as a need for quicker care delivery, has fueled the rapid growth of urgent care.
While emergency rooms are equipped to treat life-threatening events, urgent care centers deliver prompt, convenient medical care at a fraction of the cost.
There are more than 9,000 urgent care facilities in the United States—a growing competitive market that doesn’t seem to be slowing down. As patient preferences for quick and convenient care delivery options continue to rise, urgent care facilities must take the necessary steps to streamline processes for onboarding, clinical and non-clinical training, and coordination of care.
At HealthStream, we understand the impact of the patient and family experience on an organization’s financial health. We also understand the importance of mitigating risk, increasing clinical competencies, and improving efficiency. With HealthStream as your partner, providers have access to necessary regulatory training, professional development education for corporate staff, and CE training to ensure diverse groups of clinicians function cohesively as a unit.
Retain competent staff in a high-demand environment by offering learning and engagement opportunities
Delivering timely, emergency medical care – at a fraction of the cost - while battling high turnover rates and tight margins can impact delivery of care. HealthStream works with urgent care and emergency service providers to align with state and federal regulatory requirements.
HealthStream offers products with meaningful solutions, allowing your facility to address staffing challenges, such as retention and engagement. The following are especially useful in the urgent care and emergency services setting:
Establish a culture of safety, compliance, and equity and belonging that prioritizes outcomes
The popularity of urgent care centers has surged rapidly in the last several years. As the trend continues, it will become increasingly important to ensure safe, compliant patient care remains a top concern.
Our Quality & Compliance solutions help your organization navigate an ever-changing landscape of regulations and issues.
Provide knowledge access and skills development necessary for urgent care staff
To meet the expectations of patients seeking urgent care centers for quick and cost-friendly care, you must build and retain a skilled workforce.
HealthStream partners with leading organizations across the country to develop programs that address the specific needs of urgent care staff while promoting and maintaining quality of care in these settings.
Improve resuscitation proficiencies and meet regulatory requirements
Resuscitation skills are vital in any healthcare organization and urgent care is no exception, given the wide variety of patient care needs present in this setting.
Increase staff confidence and develop role-based competencies to improve resuscitation team response time and accuracy.
Maximize learning opportunities for your urgent care staff
Staffing expertise at an urgent care center can be complex, depending upon patient mix. Employees need training experiences that will help them thrive in this environment. Impactful learning and improved patient outcomes can be achieved with the right learning management tools.
Securely collect and distribute validated provider data
Empower your health care organization to streamline credentialing, appointments, and connected downstream processes.
CredentialStream delivers pre-configured workflow streams, industry-backed content, and standardized data tables to help you improve efficiency and interoperability.
Scheduling
Engage and empower your staff with ShiftWizard by HealthStream. ShiftWizard offers a seamless solution to simplify scheduling processes, increase staff efficiency, improve visibility, and enhance communication across your organization. With a range of innovative features and a user-friendly interface, ShiftWizard empowers you to have the right staff in the right place at the right time to create a workplace where your people flourish and care thrives.
Resources & Articles
As a leader in urgent care and emergency services, do you want to:
- Attract and retain engaged staff?
- Reduce staff burnout?
- Accurately identify areas of concern?
- Deliver engaging and effective training?
Let us show you how HealthStream’s Urgent Care & Emergency Services program can transform concern into confidence with a coordinated team, equipped to deliver expert care.