When managers receive a harassment complaint, how they respond is critical for avoiding even more difficult situations. In a recent webinar, business and employment law attorney Jennifer Kearns had advice for managers about how to respond to a harassment complaint.

Healthcare organizations benefit when their performance management systems align with organizational goals. Our recent Webinar discussed the payoff in terms of accountability, employee satisfaction, employee engagement, etc.

Interactive learning has proven to improve overall student achievement of learning goals. Transforming classroom experiences from lecture to interaction learning also deepens the understanding of complex concepts.

Compensation is key to achieving critical business outcomes: engagement, retention, and increased performance. It pays to have more frequent conversations around compensation, as well as actual compensation increase that occurs outside the annual review process.

Patient access is the gateway not only to your system but also to your revenue cycle; the importance of our colleagues who are sitting at the front desks, who are taking scheduling calls, increases exponentially.