Simplified Medical Management: Get a Grip on Your Practice

About the Customer

Simplified Medical Management is a holistic practice management organization that leverages years of compliance, credentialing, and revenue cycle management experience to help physicians focus on their patients.

Overview

Simplified Medical Management was born outof a 70-year old practice, The Radiology Clinic,in Tuscaloosa, AL. Before branching out, TheRadiology Clinic spent decades building expertisein leadership, strategic planning, practicemanagement, IT, compliance, credentialing, andrevenue cycle management. On January 1, 2019, TheRadiology Clinic separated their non-clinical staff,technology, and resources and created SimplifiedMedical Management.

Simplified Medical Management is dedicated toteaching, facilitating, and coaching healthcareorganizations of all types to achieve success.Through their simple solutions, holistic operatingsystem, and experienced team, they're able to easethe pain many providers are experiencing and allowthem and their staff to focus more on the patient.

Key Challenges

Antiquated Processes
Simplified Medical Management was managing credentialing and enrollment witha mix of spreadsheets which led to countless files that needed constant changes. Itwas difficult to keep track of, but more importantly, it prevented Simplified MedicalManagement from scaling their services. They needed software that would empowerand grow with them.

Customer Service Challenges
As a service providing solutions to healthcare organizations that are overburdened andfrustrated, Simplified Medical Management needed software that would allow them toengage with their customers easily and seamlessly. Since credentialing requirementsfor their customers are ongoing, the need to verify and maintain licenses is constant.They were looking for an efficient way to add new clients into their system, whilehelping those clients with their credentialing requirements.

Compromised Accuracy
Many of Simplified Medical Management's prospects have an internal employeemanaging their credentialing to save money, but they don't have good systems inplace to support these individuals. This often leads to errors. Simplified MedicalManagement needed to adopt a credentialing software solution that would enablethem to provide cost-effective, error-free outsourced credentialing services to theirclients.

"You cannot track a high volume of credentialingwith Excel - you lose a lot of footwork anddata!"

Trish Gongora, Credentialing Manager

Solution Selection Process

With their main goal of helping healthcare organizations focus on their patients, SimplifiedMedical Management searched for a solution that would enable them to provide top-notch credentialing services without compromising on quality or pricing themselves outof the market. After evaluating multiple solutions based upon; comprehensiveness, easeof use, training, price, and scalability, HealthStream became a finalist. During the salesprocess, they felt our team actually cared for their business—something they didn't feelwhile meeting with other companies.

Simplified Medical Management deployed HealthStream's credentialing and enrollmentsolutions and they've been thrilled with the results. They started off with a team that wasnew to credentialing, and with access to virtual training and a video library of resources,they were up and running quickly.

Results

Scalability
CredentialStream has given Simplified Medical Management the tools they need tofacilitate what they do. They've found it's easy to get signatures from providers, get timelyresponses for attestation purposes, track licenses, and onboard new customers. In fact,they've already onboarded three new rural health clinics since implementation.

Time Savings
Simplified Medical Management has noticed a huge increase in time savings ingeneral, but the ability to shorten credentialing timelines has had the greatest impact.It's allowed them to take on more customers, granting them the freedom to grow theirbusiness as planned.

Looking Ahead

Simplified Medical Management isn't quite done yet! They're currently optimizing theirenrollment operations by leveraging CredentialStream's automated tools to populatepayer application. This will enable them to communicate and coordinate directly withproviders to collect signatures and other pertinent data to speed up the enrollmentprocess, allowing their customers to spend less time on paperwork and more time onpatient care.

Simplified Medical Management also plans to expand their team, adding more expertiseand capabilities in strategic planning, IT, credentialing, and revenue cycle management.By delivering exceptional service to healthcare providers throughout the Southeast, they'llensure every community has access to top notch medical care.