Healthcare the way it should be… Vera Whole Health
About the Customer
Vera Whole Health is a national leader in advanced primary care who is at the vanguard of a health revolution. Download this CredentialStream customer spotlight to learn how Vera Whole Health fast-tracked their implementation process of CredentialStream.
Overview
Vera Whole Health is a national leader in advancedprimary care who is at the vanguard of a healthrevolution. Their model is uniquely designed to helppeople achieve optimum social, psychological, andphysical well-being. Ensuring their patients receivecompetent care from qualified people is critical totheir success.
Vera's strong value proposition is resonating acrosshospitals, educational institutions, governmententities and industrial companies. A rapid growthspike recently encouraged Vera to seek out a newcredentialing solution.
Key Challenges
Growth
Over 100+ providers joined the company to service a growing customer base in a singlecalendar year.
Long processing times
Despite tremendous growth, a single individual is responsible for overseeing Vera'scredentialing and privileging processes - this person needed a way to automate functionsbeyond credentialing.
Limited access to database information
Vera was manually managing the privileging process. A PDF was sent to a provider tocomplete by hand. The request would then be presented to a committee within a file.It would either be approved or modified and a copy would be made and sent back theprovider. It wasn't a sustainable process.
An Aging Tech Stack
Vera needed a true SaaS solution that offers continuous uptime and allows users to accesscredentialing and privileging information from anywhere at any time.
An Outdated Approach to Licensing
Vera needed a new approach to software licensing that wouldn't require them to continuallyadd licenses to meet demand.
Solution Selection Process
As a former EchoOneApp customer, Vera had a history of working with HealthStream Credentialing. Whilethey felt EOA could handle 99 percent of their previous credentialing needs, they needed bothmore reliability and more functionality to meet the growing needs of their organization. Relyingon a remote desktop connection often meant dropped connections and excess downtime. Agrowing number of providers drove the need to automate more functions including privileging,appointment and workforce validation. The ability to fast track an implementation and continueworking with a trusted brand, while gaining access to a host of game changing technology,made CredentialStream the right choice for Vera.
Results
Created more muscle
Automating the credentialing and privileging processesshould prove equivalent to adding an additionalcredentialing specialist.
Eliminated costly outsourcing
Vera plans to use HealthStream's Workforce Validationsolution to bring their OIG and SAM checks in house.
Improved provider satisfaction and patient care
Moving all credentialing and privileging activities onlinemeans providers can spend more time doing what theydo best - delivering patient care.
"Vera Whole Healthis all about quality. CredentialStream is equallyfocused on the samething. The support and thepeople we've worked withboth the front side and theback end of this projecthave been incredible. It'sa great benefit to have ateam fully committed toour success behind theproduct."
Duane Nakamura, CredentialingAnalyst
Looking Ahead
Vera's growth trajectory will continue to play a central role in the organization's adoption ofCredentialStream. In the future, the company plans to take advantage of:
- Built in work flows and robust maneuverable reporting capabilities
- Ability to quickly add/credential new providers without the burden of adding additional software licenses
- Mastering new system functionality by exploring HealthStream's robust digital training library