Until recently, Cooper University Health Care kept its clinicians and employees updated on healthcare regulatory changes with paper-based or in-person compliance training programs. Constantly evolving regulations, combined with a rapidly growing organization and conflicting employee schedules soon made this type of training impractical.

An important role of the Henry Ford Health System (HFHS) Compliance Office is to implement effective conflict of interest (COI) policies and procedures for staff that enter into external relationships. For several years, the office used a “homegrown” system which was not specifically designed to manage COI activities, causing several operational deficiencies that made its continued use impractical. They needed a sophisticated and comprehensive tool for streamlining COI process that would also be simple to learn and use. So it was important for the organization to partner with a vendor that offered a proven solution and track records.

Sandy hit with a vengeance. Our Access Center couldn’t get to the office. Worse, 19 AtlantiCare affiliated physician practices were closed, and their answering service was out of commission. Even their answering service emergency backup call center was down.

CredentialsOnLine performs primary source verification for over 25 different types of providers and organizations. The services provided are based on the client’s unique needs and specific requirements. Provider verifications performed by the CVO can include information such as Hospital Affiliations, Education, Malpractice Insurance, National Practitioner Databank, OIG, Professional References and more.

BJC had approximately 160 Information System applications that each contained independently managed physician and/or provider tables.

To handle the scale of EMR migration and training needed, Baptist decided that the HealthStream Learning Center (HLC) was the best fit for this enterprise-wide project.