Ardent Health’s Journey to Synchronized Resuscitation Training
About the Customer
With over 20,000 clinicians and more than 200 care sites, Ardent Health, an acute care health system including medical and surgical hospitals, excels in service and patient experience delivery across Idaho, Kansas, New Jersey, New Mexico, Oklahoma, and Texas.
Challenge
With its vast network, Ardent Health faced the inherent challenge of standardizing resuscitation training across numerous sites to improve efficiency and competence in resuscitation skills of their staff. The variety in training methods and time management presented an opportunity to streamline life-saving procedures. This called for a unified approach to boost staff competence and reduce time away from the bedside.
Solution
Ardent Health partnered with HealthStream and the American Red Cross to launch digital courses accessible from anywhere. This initiative aimed to:
- Standardize training across all facilities
- Reduce time for staff to master BLS, ALS, and PALS
- Increase staff confidence in resuscitation procedures
- Implement robust tracking to monitor training outcomes
Results
Through this transformative effort, Ardent Health not only elevated its resuscitation training but also fortified its position as a healthcare leader. By embracing modern, standardized training methods, Ardent continues to deliver superior patient care in every critical moment.
- Trainings for BLS, ALS, and PALS exceeded the national standard for time-to-mastery.
- Achieved 26% cost savings compared to live classes and 38% compared to other online platforms.
- Ensured consistent training across all facilities.
- Realized a 35x return on investment over five years.
- Developed adaptable support mechanisms, ensuring uninterrupted care during critical challenges.
Stat
26% compared to live classes
38% compared to other online platforms
Where are they now?
In May of 2025, Ardent Health reached a monumental achievement of 50,000 all-time certificates issued across BLS, ALS, and PALS.