This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine standards for safety awareness and sense of ownership.

This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine standards for elevator etiquette and privacy.

This blog post continues our series of HealthStream Coaching's patient experience best practices. As we look at best practices for using healthcare standards of performance, we will share some specific examples. This week we examine standards for attitude and appearance.

This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine standards for commitment to coworkers and customer waiting.

As an essential part of an organization’s workforce strategy, the annual employee engagement survey provides organization-wide feedback for an overall view of the health of an organization and the factors influencing business outcomes. Employee engagement is the metric that drives everything else, and when scores rise or fall, other metrics, such as financial or operational performance, and patient satisfaction can climb or dip with it.

In order for Standards of Performance to become ingrained in a healthcare organization's culture, they must be hardwired so that employees live and breathe them daily. Communication is the key to making a permanent connection between the Standards and the behaviors that most exemplify the culture, serving as the backbone of its success.